Signature Championship Rings

Sales Performance

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Signature Championship Rings · Sales Performance

CG Territory & Speed-to-Lead

For owners & sales managers · —

📖 How to read this — start here ▼

Each rep shows two time numbers. Both: lower = better. Don't mix them up:

⏱️ Speed to lead — the #1 number
A brand-new lead comes in (form / "interested") → how long until a real human first reaches out. (Not the auto welcome-email.)
📨 Reply time
Inside an existing conversation → how fast the rep replies when a customer writes back. A different, faster thing.

Each is shown as wall-clock (real elapsed time — the customer's experience) and, smaller, working hours (Mon–Fri 8–6 CT — fair to the rep). Aging-untouched = leads still waiting with no outreach.

Sources: Nate / Robert / Rowan from HubSpot · Alex from a Gmail↔HubSpot match (his inbox doesn't fully sync) · Smita / Mike are former reps (email history only, no live leads). Only leads that got a response are counted. Auto-refreshes daily · sanitized, no customer names.

📬 What Travis gets alerted on

When a CG falls behind, an automatic email goes to travis@signaturechampions.com — so leadership knows before a deal slips:

🔔 Aging lead
A form came in and no rep emailed within 3 days — someone skipped it. Named list, last 3 months.
⏰ Customer waiting
An existing customer hasn't gotten a reply in over 2 days — a live conversation going cold.
📥 Swamped CG
A rep's inbox backlog + volume is high enough they may need support to keep up.

How this is pulled, organized & why it's accurate

Every number is pulled straight from the source — never estimated. Speed-to-lead and lead data come from HubSpot (read-only); reply-times and inbox load come from each rep's Gmail (read-only). We count real customer emails only — automated welcome templates, vendors (Byer, Beyaly), playbook and internal mail are filtered out. Times are measured to the minute and shown as wall-clock (real wait) and business-hours (Mon–Fri 8–6 CT). Medians use hundreds-to-thousands of real threads per rep, not samples, and every speed figure is independently re-computed and cross-checked (an automated 8/8 reconciliation pass). It refreshes itself — inbox load every 30 min, the full pull daily at 6am — so nothing is hand-entered and it can't drift.